Every order is issued a tracking link by email and SMS as soon as the courier collects it, ordinarily within 24–48 hours of the order being placed.
Three ways to track
- Your shipping confirmation. Tap the tracking link in the email or SMS. This is the fastest route.
- Your account. Log in and open the order to see its current status.
- Ask us. Send your order number to deccandrip@gmail.com or +91 92434 34373 and we will pull up the status for you.
Tracking not updating
A tracking number can remain blank for up to 12 hours after dispatch while the courier scans the parcel into its network. If there has been no movement after 48 hours, contact us and we will raise an investigation with the logistics partner.
No tracking link received
Please check your spam and promotions folders first. If it is genuinely missing, write to us with the email address or phone number used at checkout and we will resend it.
Expected delivery timelines are set out in our Shipping Policy.