If the size is not right, we will put it right. This page explains how to raise a request. The binding terms are set out in our Refund & Return Policy.
Before you start
- Requests must be raised within 7 days of delivery.
- The product must be unworn, unwashed, and carry its original tags and packaging.
- Damaged, defective or incorrect items must be reported within 48 hours of delivery, with photographs.
How to raise a request
- Write to deccandrip@gmail.com or message us on +91 92434 34373 with your order number and whether you want an exchange or a refund.
- We schedule a reverse pickup from your address, ordinarily within 2–3 working days.
- Keep the item packed with its tags on and hand it to the courier.
- Once it reaches us and clears quality inspection, we dispatch the exchange or process the refund.
What it costs
| Reason | Charge |
|---|---|
| First size exchange on an order | Free |
| Further exchanges on the same order | ₹99 |
| Change-of-mind return | ₹99 reverse pickup |
| Damaged, defective or incorrect item | Free |
Refund timelines
Approved refunds are credited to the original payment method within 5–7 working days of the item reaching us and clearing quality inspection. Bank and card processing times may add a few days. Cash-on-delivery orders are refunded by bank transfer or UPI.
If reverse pickup is not available
Where your PIN code is not serviceable for reverse pickup, we will ask you to self-ship the item and will reimburse verified courier charges up to ₹100 against a receipt.
Not eligible
Items bought in a clearance or final-sale drop, items marked non-returnable on the product page, and any request raised after the 7-day window, unless the item arrived damaged, defective or incorrect.