Last updated: 16 September 2026
This Refund & Return Policy (“Policy”) sets out the terms on which Deccan Drip (“we”, “us”, “our”) accepts returns, exchanges and cancellations of products purchased through this website (the “Platform”). This Policy forms an integral part of our Terms & Conditions and should be read together with them. By placing an order on the Platform, you acknowledge that you have read and accepted this Policy.
Nothing in this Policy limits or excludes any right available to you as a consumer under the Consumer Protection Act, 2019 or any other applicable law in India.
1. Return and exchange window
A request for return or exchange must be raised within seven (7) days from the date of delivery, as recorded by our logistics partner. Requests raised after the expiry of this period cannot be accepted, save where the product is found to be damaged, defective or not as described.
2. Condition of returned products
Products returned to us must be unworn, unwashed and in their original condition, with all original tags, labels and packaging intact. Products that are found to be stained, altered, perfumed, laundered, damaged after delivery, or missing tags will fail our quality inspection. Such products will be returned to the address provided by you and no refund or exchange will be processed.
3. Size exchanges
The first size exchange on an order is offered free of charge. Any subsequent exchange on the same order is subject to a logistics charge of ₹99. All exchanges are subject to stock availability in the requested size. Where the requested size is unavailable, we will process a refund in accordance with Clause 7.
4. Change-of-mind returns
Where a product is returned for reasons other than damage, defect or incorrect dispatch, a reverse-pickup charge of ₹99 will be deducted from the refund amount. Shipping charges paid at the time of purchase, if any, are not refundable.
5. Damaged, defective or incorrect products
If a product is delivered in a damaged or defective condition, or differs from the product ordered, you must notify us within forty-eight (48) hours of delivery, supported by clear photographs of the product and its outer packaging. On verification, we will arrange a free replacement or a full refund of the amount paid, including any shipping and cash-on-delivery charges. No fee is levied in such cases.
6. Procedure for raising a request
Requests may be raised by writing to deccandrip@gmail.com or by contacting us on +91 92434 34373, quoting your order number and the reason for the request. A reverse pickup will ordinarily be scheduled within two (2) to three (3) working days. Where your PIN code is not serviceable for reverse pickup, we will request you to self-ship the product and will reimburse verified courier charges up to ₹100 on production of a receipt.
7. Refunds and timelines
Approved refunds are processed to the original method of payment within five (5) to seven (7) working days of the product reaching our facility and clearing quality inspection. Credit to your account is subject to the processing timelines of your bank, card issuer or payment service provider, which are beyond our control. Refunds against cash-on-delivery orders are processed by bank transfer or UPI to account details furnished by you.
8. Cancellation of orders
An order may be cancelled at any time prior to dispatch for a full refund, at no charge. Once an order has been dispatched, the return procedure set out in this Policy shall apply.
9. Non-returnable products
Products purchased during a clearance or final-sale event, and products expressly marked as non-returnable on the product page, are not eligible for return or exchange, except where they are delivered damaged, defective or incorrect.
10. Grievance redressal
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, any grievance in relation to this Policy may be addressed to:
Grievance Officer — Deccan Drip
Hyderabad, Telangana, India
Email: deccandrip@gmail.com
Phone: +91 92434 34373
Working hours: Monday to Saturday, 10:00 AM to 7:00 PM IST
We acknowledge every grievance within forty-eight (48) hours of receipt and endeavour to resolve it within fifteen (15) days.